Refund policy

Cancellations, Refunds & Changes to Your Order

If in the event that you need to cancel your order, change your order or request a refund, please follow these steps. You have two options:

Option 1 - Log in to your account at https://www.michaelshealth.com/account/login. When you are on "My Account Dashboard" page, click on the "Help Desk" link on the left column navigation options. Fill out the "create a new ticket" form and choose "problem with my order" under the "Department" choices. In your message, please include your order number, and the reason for your request. We will contact you either via email or phone, depending on the complexity of your request, and resolve your inquiry as promptly as possible.

Option 2 - Send an email through our contact form. In your message, please include your order number, telephone number and the reason for your request. We will contact you either via email or phone, depending on the complexity of your request, and resolve your inquiry as promptly as possible.

If your order status is "Pending", which you can find in the "My Account" area of our website after you log in, your credit card has not been charged yet. If your order status is "Pending", we will most likely be able to make changes or cancellations before a refund is required. If your order status is "Processing", you credit card has already been charged but your items have not yet shipped. In this case, we will try to make the proper changes to your order before shipment, or cancel shipment all together, refund your entire order and recharge your card with the correct amount, if applicable.