I did not receive my order still waiting for it to arrive.
We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when a shipment doesn't arrive as expected, and we take full responsibility for this issue. Upon being notified about the problem, we promptly investigated and found that the delay was due to a shipping issue with USPS, which was beyond our control. However, we understand that this does not excuse the inconvenience caused to you. In order to make things right, we have issued you a full refund for your order. We want to assure you that we value your satisfaction as a customer and we are continuously working to improve our shipping processes to avoid such occurrences in the future.
Your feedback is important to us, and we appreciate your understanding in this matter. Should you have any further concerns or questions, please don't hesitate to reach out to our customer support team, and we will be more than happy to assist you. Thank you for your understanding and giving us the opportunity to address this issue.